Drain questions

Blocked drain FAQs.

Clear answers about urgent drainage, costs, CCTV inspections, roots, stormwater, repairs and who may need to arrange the work.

01

Urgency

Urgent blocked drain action

Can I call about an urgent blocked drain 24 hours a day?

Yes. Call 0472 753 487 at any time if a drain, toilet, sewer or stormwater line is overflowing or backing up. Current attendance timing depends on the location, access, traffic and immediate risk.

How quickly can you get to a blocked drain?

Call 0472 753 487 for current availability. Timing depends on location, traffic, access, and whether there is active overflow or wastewater risk.

What should I do if wastewater is backing up?

Stop using the fixtures that make the water rise, keep people and pets away from wastewater, and call. Tell Scott which drains are backing up and whether there is safe access to a gully, pit or inspection point.

Emergency drain guidance
02

Finding the cause

Symptoms, causes and inspection

What causes blocked drains?

Common causes include tree roots, grease, food waste, soap build-up, silt, leaves, scale, foreign objects, damaged joints, collapsed pipework, and heavy stormwater debris.

When does a blocked drain need CCTV inspection?

CCTV is most useful when the cause is unclear, the drain keeps blocking or repair is being considered. The line may need clearing first so the camera can travel and show the pipe wall.

What does sewer smell or drain gurgling mean?

Odour, gurgling, slow drainage or an outside gully overflow can point to a sewer or shared-line blockage. Stop using fixtures that make the water rise and call if wastewater is backing up.

Does a blocked toilet mean the sewer is blocked?

Not always. If other fixtures are also slow, gurgling, or backing up, the issue is more likely to involve the shared sewer line.

CCTV drain inspection
03

Pricing

Blocked drain pricing and what is included

How much does blocked drain clearing cost?

The price depends on access, which drain is blocked, how difficult the blockage is to clear, the timing and whether CCTV, jetting or repair work is needed.

What affects blocked drain cost?

Access, the type of blockage, the pipe, line length, active overflow and the equipment needed can all change what the job includes and costs.

Read the Sydney cost guide
04

Who arranges the work

Service areas and who may need to arrange the work

What areas do you service?

Blocked Drains Sydney services all of Sydney, including the Inner West, North Shore, Northern Beaches, Eastern Suburbs, Sutherland Shire, Hills District, and Western Sydney.

Who needs to arrange blocked drain work?

Who arranges the work depends on where the blockage is. Private drains are generally managed by the property owner, shared pipework may involve strata, and Sydney Water or council handles problems in the public assets it manages.

Sydney service areas
05

Repair

Roots, stormwater and repair decisions

Can you help with tree roots in drains?

Yes. Tree roots can be cleared and the pipe inspected. If roots have entered through damage, Scott can explain whether targeted repair or relining may help.

Can you clear stormwater drains after heavy rain?

Yes. Stormwater pits, grates, driveway drains, yard drains, and connected lines can be checked for leaves, silt, roots, debris, or access issues.

When does a blocked drain need repair or relining?

Repair or relining may be worth considering when CCTV shows damage such as a failed joint, crack, collapse or recurring root entry. Clearing and inspecting the drain usually comes first.

Blocked drain repairs

Still unsure?

Ask us about your drain

Call and describe the symptom, or send the job details for a call back.

Call 0472 753 487

Add photos if they help show the drain, overflow or access point.

Request help

Send the drain details

Send your suburb, which drains are backing up and any useful access details. Scott will come back to you with the next step.