Regional drain help
If a drain is overflowing in a home, strata building or business, stop using fixtures that make it worse and call. Tell us the floor, tenancy and outlets involved so the local branch can be separated from a shared stack or main line.
Immediate drain help
What to do first in the Sydney CBD and inner city
Start with what the drain is doing now. Tell us what is backing up, whether water is still rising and where the drain can be reached safely.
01
Active overflow
Stop using the drains or fixtures that make the water rise, keep people and pets clear and call for blocked drain help in the Sydney CBD and inner city.
02
Recurring or slow drains
Tell us which drains are slow and whether the same problem has been cleared before. CCTV may help if it keeps returning.
03
Shared or rain-related symptoms
Tell us if several homes or units have the problem, or if pooling appears only during rain.
Not sure who is responsible?
Private drains, common-property pipes, City of Sydney stormwater and Sydney Water wastewater are separate systems. The level, fixtures involved and location of the blockage help show who needs to arrange the work.
Relevant services
Blocked drain services across the Sydney CBD and inner city
Choose the service closest to what is happening now. If you are unsure, call Scott and describe the blockage.
View all drain servicesNeed a different drain service?
The three cards above are useful starting points. If you already know what is affected, choose another service or open the complete service list.
Open the complete service directoryLocal drain help
Getting a drain checked in the Sydney CBD and inner city
Tell us which drains are involved, when the problem started and where the pipe can be reached safely.
Blocked drain help across the Sydney CBD and inner city starts with what is backing up, whether there is an overflow and the nearest safe access point.
If the same drain keeps blocking, a camera inspection may be useful after it is flowing so the cause and problem location can be seen.
Access and who arranges the work
City of Sydney is the relevant council for public stormwater questions in the serviced inner-city area.
Find the drain involved
Strata stacks, shared lines and commercial tenancies may require building access and approval before work begins.
Choose the next step
Completed commercial drainage access work is available to view from Alexandria.
Completed drain work
Drain work from the Sydney CBD and inner city
See completed drain work with the project suburb shown on each record.
View all drain projectsFind your suburb
Suburbs we service in the Sydney CBD and inner city
Choose a featured suburb or open the council area that contains the property.
Featured service areas
Regional questions
Blocked drain questions for the Sydney CBD and inner city
Practical answers about urgent overflows, access, shared drains and who may need to arrange the work.
View all drain questionsCan you investigate a shared drain in a Sydney strata building?
A plumber can inspect the accessible line and show where the problem sits. The strata plan and the section of pipe involved determine whether the lot owner or owners corporation arranges the work.
Who is responsible for a City of Sydney drainage problem?
Property owners generally arrange work on private pipes, City of Sydney manages its public stormwater drains and Sydney Water manages its wastewater network. The City also publishes property drainage guidance.
What access details should a business provide?
Provide the tenancy or level with the problem, operating-hour limits, loading or parking access, the nearest drain opening and whether neighbouring tenancies have the same issue.
Urgent overflow
Call for Sydney CBD and inner-city drain help
If wastewater is backing up, a toilet is overflowing or water is threatening the property, call now and tell Scott what is happening.
Call 0472 753 487Add photos if they help show the drain, overflow or access point.
Request help
Send the drain details
Send your suburb, which drains are backing up and any useful access details. Scott will come back to you with the next step.