Regional drain help
If wastewater is rising, stop using the fixtures that make it worse and call. For a slow drain or one that keeps blocking, tell us which outlets are involved and whether rain changes the problem.
Immediate drain help
What to do first in the Hills District
Start with what the drain is doing now. Tell us what is backing up, whether water is still rising and where the drain can be reached safely.
01
Active overflow
Stop using the drains or fixtures that make the water rise, keep people and pets clear and call for blocked drain help in the Hills District.
02
Recurring or slow drains
Tell us which drains are slow and whether the same problem has been cleared before. CCTV may help if it keeps returning.
03
Shared or rain-related symptoms
Tell us if several homes or units have the problem, or if pooling appears only during rain.
Not sure who is responsible?
Who arranges the work depends on where the blockage is. The address identifies the correct council, while Sydney Water manages its wastewater network and property owners generally manage private drains.
- The Hills Shire CouncilDrainage issues and stormwater responsibilities
- Hawkesbury City CouncilCommon drainage and inter-allotment drainage
- Blacktown City CouncilStormwater issues on private residential property
- Hornsby Shire CouncilStormwater drainage on private properties
- City of Parramatta CouncilDrainage requests
- Sydney WaterWastewater blockages and responsibility
Relevant services
Blocked drain services across the Hills District
Choose the service closest to what is happening now. If you are unsure, call Scott and describe the blockage.
View all drain servicesNeed a different drain service?
The three cards above are useful starting points. If you already know what is affected, choose another service or open the complete service list.
Open the complete service directoryLocal drain help
Getting a drain checked in the Hills District
Tell us which drains are involved, when the problem started and where the pipe can be reached safely.
Blocked drain help across the Hills District starts with what is backing up, whether there is an overflow and the nearest safe access point.
If the same drain keeps blocking, a camera inspection may be useful after it is flowing so the cause and problem location can be seen.
Access and who arranges the work
Hills District addresses can fall within The Hills Shire, Hawkesbury, Blacktown, Hornsby or Parramatta council areas.
Find the drain involved
Rain-related pooling is traced through pits, grates, downpipes and the connected stormwater line rather than treated automatically as a sewer blockage.
Choose the next step
The address helps identify the correct council if a public stormwater drain may be involved.
Completed drain work
Drain work from the Hills District
See completed drain work with the project suburb shown on each record.
View all drain projectsFind your suburb
Suburbs we service in the Hills District
Choose a featured suburb or open the council area that contains the property.
Featured service areas
Regional questions
Blocked drain questions for the Hills District
Practical answers about urgent overflows, access, shared drains and who may need to arrange the work.
View all drain questionsWhich council handles stormwater in the Hills District?
The council depends on the property address. Hills District properties can sit within The Hills Shire, Hawkesbury, Blacktown, Hornsby or Parramatta council areas, while property owners generally arrange work on private drains.
Who handles a blocked sewer in the Hills District?
A licensed plumber can check a blockage in private wastewater pipes. Sydney Water handles problems in its network, so the next step depends on where the blockage is found.
Does rain mean the sewer is blocked?
Not necessarily. Rain-related pooling may involve stormwater pits, inlets or connected lines, while wastewater backups follow a different path. Tell us which drains are backing up and whether it happens only during rain.
Urgent overflow
Call for Hills District drain help
If wastewater is backing up, a toilet is overflowing or water is threatening the property, call now and tell Scott what is happening.
Call 0472 753 487Add photos if they help show the drain, overflow or access point.
Request help
Send the drain details
Send your suburb, which drains are backing up and any useful access details. Scott will come back to you with the next step.