Information collected
A drainage enquiry may include your name, phone number, email address, property suburb, message and any site photos you choose to attach. The form also records the page used to make the enquiry and may record campaign or advertising attribution attached to that visit.
Do not upload identity documents, payment details or photos containing information that is not needed to understand the drainage issue.
How information is used
Enquiry information is used to respond, understand what needs attention first, discuss a quote, arrange service and maintain reasonable customer and business records. Contact details are not sold.
Where website measurement is enabled, aggregated usage and conversion information helps assess whether phone and contact options are working. Advertising conversion measurement may use the contact information submitted with a successful enquiry where enhanced conversion measurement is enabled.
Service providers and overseas processing
Website hosting, email delivery, analytics and advertising measurement are provided by specialist technology services. Those providers may process information in Australia or overseas under their own security, privacy and retention terms.
Information is disclosed when needed to operate the website and respond to an enquiry, or where disclosure is required by law. It is not disclosed for unrelated sale or rental.
Browser storage, analytics and links
The site may retain first-visit page and referral information for the current browser session so an enquiry can be attributed to the page that led to it. Contact form names, phone numbers, email addresses and messages are not stored as browser drafts.
External links, including licence, Sydney Water and council sources, lead to websites controlled by those organisations.
Security, access and correction
Reasonable technical and operational steps are used to protect submitted information. To request access to or correction of information you have provided, or to raise a privacy concern, email info@blocked-drains-sydney.com.au.
Information is kept only for as long as it is reasonably needed for the enquiry, service, business records and applicable legal obligations, subject to the systems used to provide those functions.
Business identity
Blocked Drains Sydney Co is a registered business name of Unlimited Plumbing Services Pty Ltd. ABN 11 133 452 990.